1. I opened the document and it doesn't look like your picture. What's wrong?

Please refer to the instructional PDF included with every download. Most often, the formatting can look off if you have not installed fonts properly. You'll need to download and install the proper fonts (if you are using Photoshop) before you open it.

2. Can I use this in Photoshop Elements, InDesign, Pages, or any other software?

No – please read the product descriptions carefully before purchasing to ensure you have the proper software to edit the design correctly. We cannot offer refunds on digital products. 

3. I don't know how to use Photoshop. Can I still use this?

I recommend Canva for users who are unfamiliar with Photoshop. Canva is a free design tool that allows you to edit and design your template completely online without downloading software. No hassle.

4. Is this compatible with Mailchimp?
This is not directly compatible with Mailchimp because our templates are not HTML templates. But if you are using Canva, you can sync images directly with Mailchimp! You can also export the images and upload them manually if you prefer. You can find more detailed instructions here on how to edit with Canva and Mailchimp. 

5. Can I get a refund?
Sorry, all digital downloads are final sale because I cannot verify that you were unable to use the product. If you need support, please read through the PDF instructions that was provided with your download! If you are still having trouble, please contact me and I can help troubleshoot any issues. 

9. I downloaded all fonts and followed instructions, but I'm getting an error message. How do I fix this?
Sometimes you'll need to pull your download file out of your Downloads folder and onto your desktop. Also, a simple restart sometimes does the trick. If you are still having trouble, please contact me for support. 

10. Can I use the images/fonts you use in your designs?
Yes you can. All images and fonts are free for commercial use.